Frequently Asked

Payment is expected once the job is completed. We carry with us an Eftpos machine capable of credit card transactions; we also accept bank transfer. We would prefer to not deal with cash, but we do accept it.

· LPG gas bottles, or anything highly flammable / combustible.

· Paint, engine oil or "industrial fluids".

· Perishable foods

· Dirty Garden Equipment: Our Box truck is cleaned for you and the next customer; it is not a good idea to put dirty garden equipment in the same box as your beds and furniture.

No there are not. Our simple and straight-forward pricing structure is only the hourly rate nothing else.

Big Camel can enter a home that hasn’t been prepared what-so-ever, and meticulously organize all household goods, package them into labelled boxes, dismantle all furniture, empty clothing wardrobes, dressers, and just about anything you can think of, so rest assured.

Because of the nature of home relocation, every job is different, and our pricing system is tailored to the realities of home relocation.

We work off the different hourly rates for the different teams you choose for your home relocation. We will charge from when we leave our depot (Eastern Suburbs) until the job is completed + reasonable travel time back. This is the most honest and transparent way for us to charge, and it will only cost however big your home relocation is.

Our estimates are based on standard conditions, but real-world factors often affect the final cost.

When the team are on their way, we will send you a text, accompanied by a GPS navigation photo, showing our accurate ETA.

We blanket protection wrap extremely thoroughly. We are Wellington’s best rated moving company, for a reason. We go the extra mile to protect your household goods.

We use blankets, industrial rubber bands, shrink wrap and tape to secure all furniture, and household goods. For more precious items, like China, TV’s ect. We box these with specialist cartons, bubble wrap and packing paper.

Big Camel is your expert and trusted moving company, you will not be disappointed with how we handle your goods.

It is very, very rare for our professional handlers to make a mistake - but you can rest assured knowing we offer full coverage insurance.

If insurance was not organized prior to your home relocation, the Big Camel team will hold no liability for any damage caused, and all services are performed at owner’s risk, as per our terms & conditions.

It is recommended to organize insurance with your own provider or with Big Camel before working with us.

Yes, we do. Please get in touch with our reception for more details.

Big Camel offers full service moving, which means we can also store your household goods for as long as you want in our high security, storage facility. We are currently offering 1-month free storage. Visit our storage page or give us a ring for more details.

Wellington… We have completed thousands of successful moves in Wellington, we are very accustomed to its unique terrain. Don’t worry, the Big Camel team can get it done.

If possible, we like to postpone bookings, but if this is not an option for you, we will move you anyway. Pilots must take off and land their planes in the bad weather, and so do we.

The beauty of our hourly rate pricing system is that no matter how much extra items you have, we can take it, but if we are on a time crunch to get to the next job, we will postpone moving any extra items to another day.

This is completely fine, but if the dressers are loaded too heavy to move, we will empty them and pack them into boxes, as it is unnecessary to carry heavier than usual furniture, when we have excellent packing and boxing options.

The Big Camel team loves our canine friends! As long as the dog is not hostile or loud, we have no problem.

Yes it is, but it is extremely important that you make us aware of these circumstances. This type of home relocation needs to be planned beforehand to ensure a smooth operation.

Some moves can become delayed or take much longer than expected due to circumstances outside of our control. Luckily, there are several different techniques and "tricks" up our sleeve when it comes to this sort of issue.

· We offer after-hours service. The pricing is time and a half for any work done past 6:00pm.

· We offer overnight storage in the truck for $95 + gst. If after-hours service is unaffordable and we run out of time to unload, we can head home and postpone the unload and move into another day.

· We also offer 1-month free storage! *

Worst case scenario we can use techniques and assets like these to work around a time crunch, and to make sure your move still gets complete to a high-standard.